Refund Policy

Simple, fair, no fine print.

30-Day Money-Back Guarantee

If MP Poster doesn't save you time in your first 30 days, email us for a full refund. No questions asked. No need to justify.

How to Request a Refund

1. Email support@mpposter.com
2. Subject: "Refund request"
3. Include the email used at purchase
4. We process within 2 business days
5. Refund hits your card in 5–10 business days (Stripe's timeline)

After 30 Days

We don't issue automatic refunds after 30 days, but we'll consider case-by-case for:

• Service unavailable for 7+ days due to our fault
• Critical bug we can't fix within 30 days
• Billing errors

What's NOT Refundable

• Facebook account bans, restrictions, or flags — we can't control Facebook's policies
• Service interruptions caused by Facebook UI changes — we typically fix within 24–48 hours
• Missed peak hours, lost leads, or any business outcomes — refunds are for the subscription cost only
• Subscription periods more than 30 days old

Cancellation

Cancelling your subscription is not the same as a refund. Cancel anytime via your account page:

• Cancellation effective at end of current billing period
• License remains active until then
• No cancellation fee, no penalty
• You can re-subscribe anytime

Disputes & Chargebacks

Please email us before disputing a charge. We resolve 99% of issues directly within 24 hours. Chargebacks immediately disable the license and forfeit the 30-day guarantee.

Contact

support@mpposter.com — we respond within 4 business hours.